Shipping Policy
Shipping Fees & Times:
| Country | CTT Express (EMS) | DHL/GLS |
| Portugal (Continental) | 5,50€ (1-3 Weekdays) | - |
| Portugal (Madeira, Açores) | 9,99€ (5-10 Weekdays) | - |
| Spain (Peninsular) | 5,50€ (2-3 Weekdays) | - |
| Spain (Balearic Islands) | - | 14,99€ (2-4 Weekdays) |
| Austria | 16,99€ (4-7 Weekdays) | 22,99€ (4-5 Weekdays) |
| Belgium | 13,99€ (4-7 Weekdays) | 17,99€ (3-5 Weekdays) |
| Bulgaria | - | 26,99€ (2-3 Weekdays) |
| Croatia | 17,99€ (4-7 Weekdays) | 26,99€ (2-3 Weekdays) |
| Czech Republic | 17,99€ (4-7 Weekdays) | 22,99€ (3-5 Weekdays) |
| Denmark | 17,99€ (4-7 Weekdays) | 28,99€ (2-3 Weekdays) |
| Estonia | 17,99€ (4-7 Weekdays) | 28,99€ (2-3 Weekdays) |
| Finland | 17,99€ (4-7 Weekdays) | 28,99€ (2-3 Weekdays) |
| France | 13,99€ (4-5 Weekdays) | 19,99€ (3-5 Weekdays) |
| Germany | 9,99€ (3-6 Weekdays) | 14,99€ (3-4 Weekdays) |
| Greece | 17,99€ (4-7 Weekdays) | 29,99€ (2-3 Weekdays) |
| Hungary | 17,99€ (4-7 Weekdays) | 22,99€ (3-5 Weekdays) |
| Ireland | 16,99€ (4-7 Weekdays) | 27,99€ (2-3 Weekdays) |
| Italy | 14,99€ (4-7 Weekdays) | 27,99€ (2-3 Weekdays) |
| Latvia | 18,99€ (4-7 Weekdays) | 28,99€ (2-3 Weekdays) |
| Lithuania | 17,99€ (4-7 Weekdays) | 28,99€ (2-3 Weekdays) |
| Luxembourg | 17,99€ (3-6 Weekdays) | 28,99€ (2-3 Weekdays) |
| Malta | 18,99€ (4-7 Weekdays) | 28,99€ (2-3 Weekdays) |
| Netherlands | 13,99€ (4-7 Weekdays) | 17,99€ (3-5 Weekdays) |
| Poland | 17,99€ (4-7 Weekdays) | 28,99€ (2-3 Weekdays) |
| Romania | - | 22,99€ (4-5 Weekdays) |
| Slovakia | 16,99€ (4-7 Weekdays) | 22,99€ (4-5 Weekdays) |
| Slovenia | 16,99€ (4-7 Weekdays) | 22,99€ (4-5 Weekdays) |
| Sweden | 17,99€ (4-7 Weekdays) | 28,99€ (2-3 Weekdays) |
Pre-sale/Pre-Order Products:
These are products that are on pre-order in South Korea, but that have already been purchased by Bak Bak K-Store. Therefore, the stock is limited to the products and quantity that Bak Bak K-Store has already ordered from our Korean suppliers. For the shipping term, it will be valid what is stated in the Pre-sale/Pre-order product description.
- If your order contains only Pre-order/Pre-sale product(s), we will dispatch it as soon as it arrives at our warehouse.
- If your order contains one or more Pre-order/Pre-sale product(s) and another product(s) that is available in our warehouse, we will dispatch all the products together, as soon as all the products are available in our warehouse.
- If you have placed an order for a Pre-order product and wish to place a new order for another product so that they can be shipped together, you can let us know via email, Instagram or Twitter so that we can generate a free shipping coupon for the new order, however the order status has to be as “Awaiting Fullfilment” or “Custom Clearence”.
Products in Stock:
- Shipping fees includes handling, packaging, bubble wrap, and everything else necessary for the order to arrive quickly and safely at your home.
- We will ship your order within 24 business hours after payment is confirmed.
- All Shipping options includes Track&Trace and insurance.
Backorder Products:
These are products that are available on our South Korean suppliers’ warehouses, and we can get them upon your order.
- If your order contains only Backorder product(s), we will dispatch it as soon as it arrives in our warehouse.
- If your order contains one or more Backorder product(s) and another product(s) that is available in our warehouse, we will dispatch all the products together, as soon as all the products are available in our warehouse.
Restock Products:
These are products that are on their way to our warehouse in Portugal. Therefore, the stock is limited to the products and quantity that Bak Bak K-Store has already ordered from our South Korean suppliers. For the shipping term, it will be valid what is stated in the Restock product description.
- If your order contains only Restock product(s), we will dispatch it as soon as it arrives at our warehouse.
- If your order contains one or more Restock product(s) and another product(s) that is available in our warehouse, we will dispatch all the products together, as soon as all the products are available in our warehouse.
Remote Area Fee:
For shipments made by DHL, depending on the location of the shipping address, DHL may charge an extra fee of 15,99€. You can check if your address (postal code) is located in a remote area on the link below:
