Free Shipping
* Except: Cyprus, Malta, Norway.
Shipping Policy
| Country | Zelo/CTT Expresso | DPD Pickup Point |
| Portugal (Continental) | 5,50€ (1-3 Weekdays) | 4,50€ (1-3 Weekdays) |
| Country | CTT Express (EMS) | UPS/GLS |
| Portugal (Madeira, Açores) | 9,99€ (5-10 Weekdays) | - |
| Spain (Peninsular) | 5,50€ (2-3 Weekdays) | - |
| Spain (Balearic Islands) | - | 9,99€ (2-4 Weekdays) |
| Austria | - | 10,99€ (4-6 Weekdays) |
| Belgium | - | 10,99€ (3-5 Weekdays) |
| Bulgaria | - | 14,99€ (4-7 Weekdays) |
| Croatia | - | 14,99€ (4-6 Weekdays) |
| Cyprus* | 17,99€ (3-6 Weekdays)* | - |
| Czech Republic | - | 13,99€ (4-7 Weekdays) |
| Denmark | - | 13,99€ (4-6 Weekdays) |
| Estonia | - | 14,99€ (4-7 Weekdays) |
| Finland | - | 13,99€ (4-6 Weekdays) |
| France | - | 9,99€ (3-5 Weekdays) |
| Germany | - | 9,99€ (3-5 Weekdays) |
| Greece | - | 13,99€ (4-7 Weekdays) |
| Hungary | - | 14,99€ (4-6 Weekdays) |
| Ireland | - | 13,99€ (4-7 Weekdays) |
| Italy | - | 9,99€ (3-5 Weekdays) |
| Latvia | - | 13,99€ (4-7 Weekdays) |
| Lithuania | - | 13,99€ (4-7 Weekdays) |
| Luxembourg | - | 10,99€ (3-5 Weekdays) |
| Malta | 18,99€ (4-7 Weekdays) | 25,99€ (2-3 Weekdays) |
| Netherlands | - | 10,99€ (3-5 Weekdays) |
| Poland | - | 14,99€ (4-6 Weekdays) |
| Romania | - | 14,99€ (4-7 Weekdays) |
| Slovakia | - | 13,99€ (3-6 Weekdays) |
| Slovenia | - | 13,99€ (3-6 Weekdays) |
| Sweden | - | 13,99€ (4-7 Weekdays) |
*Cyprus: Shipping fee indicated for Cyprus is valid for packages weighing up to 2kg. As soon as your order is packed, our team will weigh the package and if the weight exceeds 2kg we will send you a notification by e-mail with an additional shipping fee.
About Deliveries and Shipping Partners:
At Bak Bak K-Pop Store, we collaborate with various shipping carriers, including CTT, GLS, DPD, UPS, and VASP/Zelo, to ensure efficient delivery across different regions.
To optimize local deliveries, some of these carriers can utilize regional partners. For instance, GLS local services use Transportes de Braga in certain areas.
Additionally, please note that our legal business name is Quental & Martins Lda. Therefore, it’s possible that notifications or delivery slips may display this name instead of “Bak Bak K-Pop Store”.
If you receive a delivery notice from a name you don’t recognize, such as “Quental & Martins Lda” or a local transport company, rest assured it is likely associated with your Bak Bak order. Should you have any doubts or require further clarification, please don’t hesitate to contact us.
Combined Shipping Guidelines:
We offer combined shipping whenever possible, but some rules apply to ensure safe and efficient delivery:
- Size & Weight Limits: If your combined order exceeds shipping limits, we may split it into multiple packages to avoid damage.
- Carrier Inspections: Bulky packages may be delayed due to carrier checks or extra documentation.
- Item Compatibility: Some items may not be shipped together due to size or fragility.
- Extra Fees: Split shipments may incur additional shipping fees. We’ll notify you in advance if this applies.
- Pre-Orders: Orders with pre-order items ship only when all items are in stock.
Free Shipping Coupon Use
- Limit: Each free shipping coupon can be used to combine up to 3 orders.
- Weight Check: If the combined weight exceeds 2,900g, extra shipping costs may apply. We’ll inform you if needed.
These rules help us protect your order and avoid delays. For questions, contact us at 📧 help@bakbak.eu.
Pre-sale/Pre-Order Products:
These are products that are on pre-order in South Korea, but that have already been purchased by Bak Bak K-Store. Therefore, the stock is limited to the products and quantity that Bak Bak K-Store has already ordered from our Korean suppliers. For the shipping term, it will be valid what is stated in the Pre-sale/Pre-order product description.
- If your order contains only Pre-order/Pre-sale product(s), we will dispatch it as soon as it arrives at our warehouse.
- If your order contains one or more Pre-order/Pre-sale product(s) and another product(s) that is available in our warehouse, we will dispatch all the products together, as soon as all the products are available in our warehouse.
- If you have placed an order for a Pre-order product and wish to place a new order for another product so that they can be shipped together, you can let us know via email or Instagram so that we can give you a free shipping coupon for the new order, however the order status has to be as “Awaiting Fullfilment” or “Custom Clearence”.
Products in Stock:
- Shipping fees includes handling, packaging, bubble wrap, and everything else necessary for the order to arrive quickly and safely at your home.
- We will ship your order within 48 business hours after payment is confirmed.
- All Shipping options includes Track&Trace and insurance.
Backorder Products:
These are products that are available on our South Korean suppliers’ warehouses, and we can get them upon your order.
- If your order contains only Backorder product(s), we will dispatch it as soon as it arrives in our warehouse.
- If your order contains one or more Backorder product(s) and another product(s) that is available in our warehouse, we will dispatch all the products together, as soon as all the products are available in our warehouse.
Restock Products:
These are products that are on their way to our warehouse in Portugal. Therefore, the stock is limited to the products and quantity that Bak Bak K-Store has already ordered from our South Korean suppliers. For the shipping term, it will be valid what is stated in the Restock product description.
- If your order contains only Restock product(s), we will dispatch it as soon as it arrives at our warehouse.
- If your order contains one or more Restock product(s) and another product(s) that is available in our warehouse, we will dispatch all the products together, as soon as all the products are available in our warehouse.