Get updates about your order

Track Your Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Awaiting Fulfillment

Awaiting arrival in the EU (pre-order or restock products). This step can be a little longer because we wait for our suppliers receive the product and ship to our warehouse.

Custom Clearance

Awaiting customs clearance (pre-order or restock products). This can take 3-6 working days.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Preparing Package

Your order is in our warehouse and it's been prepared for shipment, with great care and Bak Bak Gift.

Shipped

Your order have been shipped and you will receive the tracking code by e-mail. Don't forget to look in your spam folder.

Need help with your order?

Send us a request

If you have an open order and need help solving a problem with the order, please submit the form and our staff will get back to you as soon as possible.