Cookie Policy
Last updated: 04/08/2025
This Cookie Policy outlines how Bak Bak K-Store (“we”, “our”, “us”) uses cookies and similar technologies to collect and process information when you visit https://www.bakbak.eu. This policy is compliant with the General Data Protection Regulation (GDPR) and applies to all users from the European Economic Area (EEA).
Cookies
a) Session Cookies
We use session cookies, which are small text files stored on your device temporarily while you browse our website. These cookies help provide core functionality, such as cart persistence, language selection, and secure login.
Legal basis:
• Art. 6(1)(b) GDPR – for contract-related purposes
• Art. 6(1)(f) GDPR – for our legitimate interest in a smooth, user-friendly experience
These cookies are deleted automatically when you close your browser.
b) Third-Party Cookies
Our website also uses cookies from third-party services for analytics, advertising, personalization, and social media integration.
These may include, but are not limited to:
• Google Analytics 4 & Tag Manager
• Google Ads (including Remarketing)
• Meta Pixel (Facebook & Instagram)
• YouTube embeds
• Klarna Checkout
• Email marketing & newsletter tools
• Cookie consent management via Complianz
Details of each integration are provided below.
c) Managing Cookies
You may restrict or disable cookies via our cookie banner or your browser settings. Disabling cookies may affect your ability to use certain features of the website. Please refer to your browser’s documentation for specific steps.
Contract Processing
We process data you provide when placing an order to fulfill the contract (including billing, shipping, customer support).
Legal basis: Art. 6(1)(b) GDPR
We may share this data with logistics partners and payment providers as necessary. Data will be retained according to applicable tax and commercial laws.
Customer Account
When creating a Bak Bak customer account, we store your registration data (name, address, email) to provide order history, saved addresses, and customer support.
Legal basis:
• Art. 6(1)(a) GDPR – if you consent
• Art. 6(1)(b) GDPR – for contract-related features
You may delete your account at any time, and revoke consent under Art. 7(3) GDPR.
Newsletter
When subscribing to our newsletter, we collect your email (and optionally your name) to send you updates about Bak Bak news, offers, and product launches.
We store your IP address and timestamp for legal compliance.
Legal basis: Art. 6(1)(a) GDPR
You may unsubscribe at any time via the link in each email.
Contact Form
When contacting us via our form or email, we process your personal data solely to answer your inquiry.
Legal basis: Art. 6(1)(b) GDPR
Data will be deleted once your request is resolved and legal retention periods have expired.
User Contributions (Reviews & Comments)
If you submit reviews or comments, we may process your name, email, pseudonym, IP address and content for publication and moderation.
Legal basis:
• Art. 6(1)(a) GDPR – for publication
• Art. 6(1)(f) GDPR – to protect against unlawful content
Giveaways & Contests
If you participate in a Bak Bak giveaway or contest, your data will be used exclusively to manage the promotion, including winner selection and prize delivery.
Legal basis: Art. 6(1)(b) GDPR
Consent can be withdrawn at any time per Art. 7(3) GDPR.
THIRD PARTY COOKIES
WordPress
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Woocommerce
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example:
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Stripe collects information on customer interactions with Elements to provide services to you, prevent fraud, and improve its services. This includes using cookies and IP addresses to identify which Elements a customer saw during a single checkout session. You’re responsible for disclosing and obtaining all rights and consents necessary for Stripe to use data in these ways. For more information, visit Stripe Privacy Center.
We use Klarna as a payment provider. When you access the checkout, Klarna processes your data, including device information, IP, and order details, to assess payment options and prevent fraud.
Legal basis:
• Art. 6(1)(b) GDPR – contract fulfillment
• Art. 6(1)(f) GDPR – fraud prevention and secure transactions
Social Media (Facebook & Instagram)
We maintain profiles on Instagram and Facebook. When you interact with us there, your data may be processed by Meta Platforms Ireland Ltd., and possibly transferred outside the EEA (e.g., USA).
Meta’s privacy policies:
• Facebook: https://www.facebook.com/privacy/explanation
• Instagram: https://help.instagram.com/519522125107875
Legal basis:
• Art. 6(1)(f) GDPR – legitimate interest in community interaction
• Art. 6(1)(a) GDPR – if you follow, like, or message us
Omnisend
When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.
Google Analytics 4 & Google Tag Manager
We use GA4 via Google Tag Manager to analyze user behavior.
IP addresses are anonymized within the EU.
Legal basis:
• Art. 6(1)(a) GDPR – only after your consent via cookie banner
Google’s privacy policy: https://policies.google.com/privacy
Opt-out add-on: https://tools.google.com/dlpage/gaoptout
Google Ads & Remarketing
We use Google Ads (including conversion tracking and remarketing) to show personalized ads on Google and its partner websites.
Legal basis:
• Art. 6(1)(a) GDPR – consent via cookie banner
More info: https://policies.google.com/technologies/ads
Manage ad preferences: https://adssettings.google.com/
Zoho PageSense
We use cookies to identify and analyze visitors' data when they land on our website. This cookie policy is a declaration (or consent) to users on what cookies are add to our website, what visitor metrics we track, for what purpose, and how our users may opt out of the cookies. This cookie policy is part of our privacy policy, which also includes additional details about our information collection and usage.
Legal basis:
• Art. 6(1)(f) GDPR – to enhance user experience
https://www.zoho.com/pagesense/cookie-policy.html
YouTube Videos
We embed YouTube videos using privacy-enhanced mode.
Only when you click play, data is transferred to Google servers in the USA.
Legal basis:
• Art. 6(1)(f) GDPR – to enhance user experience
YouTube/Google privacy policy: https://policies.google.com/privacy
Data Security
We implement industry-standard technical and organizational measures to protect your data.
Your Rights
As a data subject, you have the right to access, rectify, delete, restrict, or object to the processing of your personal data and to lodge a complaint with a supervisory authority.
Contact us at: help@bakbak.eu
Changes to this Policy
We may update this Cookie Policy to reflect legal, technical, or business changes. The latest version is always available at: https://www.bakbak.eu/cookie-policy
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@bakbak.eu.